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***Yuppy Puppy Boutique LLC is based in Oregon, which is a
NO SALES TAX state.
All orders are processed and packaged in our boutique within 3-10 business days. The following shipping options apply to the amount of time it takes once your package leaves our boutique. Many items are custom-made and may ship directly to you from the designer.
Select USPS Standard Ground for a $6.95 flat rate shipping fee. The flat rate shipping plan applies to orders shipped within the 50 United States via standard first class.
Select USPS Priority shipping for $11.95 so that once your package is processed and leaves our boutique it should be delivered in 2 - 3 days to any United States address.
There is a $14.95 flat rate shipping fee for all International orders. Currently Yuppy Puppy ships to Canada, Mexico, the United Kingdom, New Zealand and Australia.
Bulky-Oversized-Heavy items (furniture, beds, carriers, strollers, etc.) have the necessary add-on charge already reflected in your shopping cart...so no surprises.
We ship orders with delivery confirmation. If USPS has confirmed the delivery with the delivery confirmation number, then Yuppy Puppy Boutique is not responsible thereafter. No shipping times are guaranteed.
Yuppy Puppy provides shipment time estimations on each product page. These are strictly estimates. Depending on in-stock availability, back orders, custom-made requests, these timelines can vary. We will alert you asap if we find out an item has been suddenly discontinued by the designer. We work hard to ship your Yuppy Puppy items as quickly as possible.
We recycle our shipping and packing materials/boxes.
We are not responsible for incorrect addresses provided, refused shipments, and/or unclaimed packages. Be sure to include all address details correctly (i.e. apartment #). If a package is returned to us for any of these reasons and we need to resend it, you will be charged $6.95 to resend it by ground shipping or $11.95 to resend it via Priority mail.
Return Policy:
If for any reason you are displeased with your purchase, simply return the item(s) unused, unwashed, and resellable within 10 days after receiving your package for a
STORE CREDIT OR EXCHANGE ONLY.
If the item is deemed not resellable, we cannot accept the return, that includes anything peed on or worn items. We will not accept compromised merchandise, including items covered in dog hair. If your dog tried on the item for sizing reasons then your lint brush should be able to remove all hair.
In order to receive credit or an exchange you must contact us via email first: shop@yuppypuppyboutique.com. Upon receipt of your email, we will issue you a specific RMA (Return Merchandise Authorization) number.
DO NOT ship items back to us without your personalized RMA number.
We will ask you to package your unused item carefully back into its original packaging, including tags, instructions, boxes, etc. The address to our receiving department is posted below. We ask that you send it so we will both have tracking information.
You will be responsible for all shipping costs (both cost to ship back to us and cost to re-ship your replacement item). We must receive the item postmarked within the 10 days from date of issuing you the RMA number. You must include either $6.95 for ground or $11.95 for Priority shipping of this next package.
All store credits expire after 90 days. Please keep in mind that we do not refund shipping charges and you will be charged for the return shipping charge on the exchanges.
One sizing exchange is allowed per item. More than one exchange will incur a 20% restocking fee. Shoes are only exchangeable for other shoes sizes.
Please be advised: All returned merchandise must be unwashed, unworn, and unused. Any clearance, sale, personalized, custom, or perishable orders will not be accepted for return.
Due to important health reasons, a reminder that final sales (no returns or exchanges) include: all clearance/sale items, bakery/treats, carriers/travel, beds/furniture, blankets, panties/belly bands, salon/spa health products. Also, any item with crystals (i.e. charms, barrettes, leads, clothing decor) can not be returned due to it's sensitive nature. We double-check to make sure that every crystal is in place before shipping.
All Sale Items are Final Sales, No Exceptions
Yuppy Puppy regulates the quality of items to the highest standard but in the rare case of receiving a defective item...You must notify Yuppy Puppy via email within 24 hours from the time of the postal delivery confirmation.
We recommend shipping your item back with some sort of tracking as we are not responsible for lost/stolen packages.
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Please send all exchanges to:
Yuppy Puppy Boutique
Attn: Receiving Department
P.O. Box 4216
Salem, Oregon 97302
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E-mail: shop@yuppypuppyboutique.com
Leave a message at: 503-507-5242, Monday - Friday from 10am-5pm PST.
Prices & Policies are subject to change without notice.
